Privacy Policy

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 Effective Date: 10-Jan-2026
Website: www.maketraveleasy.co.in

MakeTravelEasy (“we”, “our”, “us”) is an independent travel facilitator and authorized partner of Akbar Travels of India.

We provide travel-related services including:

• Domestic & International Flight Bookings
• Hotel Reservations
• Holiday Packages
• Bus Bookings
• Rail Ticket Bookings
• Visa Assistance Services
• Corporate Travel Management

We operate from Thiruvananthapuram.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect:

A. Personal Information

• Full name
• Date of birth
• Passport details
• Government ID
• Address
• Email
• Phone number
• Company name
• GST details
• Travel preferences

B. Sensitive Information (When required)

• Passport copy
• Visa documents
• Travel history
• Immigration documents

Collected only for lawful travel processing.

D. Technical Information

• IP address
• Device information
• Cookies
• Usage data

2. Purpose of Data Collection

We collect and process data to:

• Book flights, hotels, bus, rail tickets
• Process visa applications
• Arrange holiday packages
• Coordinate corporate travel
• Provide booking confirmations
• Comply with aviation, immigration, and taxation laws
• Prevent fraud

3. Data Sharing

We may share information with:

• Airlines
• Hotels
• Tour operators
• Bus and rail operators
• Visa authorities
• Government authorities
• Authorized travel partners including Akbar Travels of India

We do not sell personal data.

4. International Data Transfers

If you are outside India, your data may be processed in India. By using our services, you consent to such transfer.

5. Data Retention

Data is retained:

• As required for bookings
• As required by Indian tax laws
• For dispute resolution
• As legally required

6. Your Rights

You may request:

• Access to your data
• Correction
• Deletion (subject to legal requirements)
• Withdrawal of consent

Contact: maketraveleasy@maketraveleasy.co.in 

7. Security

We implement reasonable safeguards but cannot guarantee absolute security.

TERMS & CONDITIONS

Effective Date: 10-Jan-2026

MakeTravelEasy acts solely as an intermediary between customers and third-party travel service providers.

GENERAL TERMS (APPLICABLE TO ALL SERVICES)

1. We do not own or operate airlines, hotels, transport services, or embassies.
2. All bookings are subject to third-party provider rules.
3. Prices are dynamic and may change until confirmed.
4. Commission and Markups charged by MakeTravelEasy are non-refundable unless otherwise stated.
5. We are not liable for force majeure events including natural disasters, pandemics, political unrest, or government restrictions.
6. Maximum liability shall not exceed the Commission and Markup charged by MakeTravelEasy.

FLIGHT BOOKING TERMS

• Tickets are subject to airline fare rules.
• Refunds depend entirely on airline policies.
• Schedule changes are controlled by the airline.
• We are not responsible for denied boarding, baggage loss, or delays.
• Customers must verify passenger name spelling before ticket issuance.

HOTEL BOOKING TERMS

• Hotel cancellation policies apply as per selected rate.
• Early check-in / late check-out subject to availability.
• Hotel amenities are controlled by the hotel.
• We are not liable for service deficiencies of the hotel.

HOLIDAY PACKAGE TERMS

• Itineraries are subject to change due to operational reasons.
• Inclusions & exclusions are clearly defined at booking.
• Local tour operators are responsible for ground services.
• No refund for unused services.

BUS BOOKING TERMS

• Bus operators are responsible for schedule and seat allocation.
• Boarding points must be verified by the passenger.
• We are not responsible for delays or cancellations by operator.

RAIL BOOKING TERMS

• Tickets are subject to Indian Railways or respective rail authority rules.
• Waitlisted tickets are not guaranteed.
• Refunds depend on railway cancellation policies.

VISA ASSISTANCE TERMS

• We provide documentation assistance only.
• Visa approval or rejection is solely at the discretion of the respective embassy/consulate.
• Visa fees and service charges are non-refundable once submitted.
• We are not liable for delays or rejections.

CORPORATE CLIENT TERMS

• Corporate clients must provide accurate traveler details.
• Credit terms (if offered) must be in writing.
• Company is responsible for employee travel compliance.

PAYMENT TERMS

• Full or partial advance payment may be required.
• Bookings are confirmed only after payment  receipt.
• Chargebacks without valid reason may lead to legal action.

FORCE MAJEURE

We shall not be liable for events beyond our control including:

• Natural calamities
• Government travel bans
• Airline insolvency
• Strikes
• Political unrest

GOVERNING LAW

These terms shall be governed by the laws of India.
Jurisdiction: Courts of Thiruvananthapuram.

IMPORTANT SOLO AGENT PROTECTION CLAUSE

MakeTravelEasy operates as a sole proprietorship travel facilitator.
All services are provided in good faith as an intermediary.
We shall not be responsible for consequential losses including business loss, missed meetings, or indirect damages.

Payment Terms & Chargeback Policy

1. Advance Payment Requirement

All bookings made through MakeTravelEasy require full or partial advance payment, as communicated at the time of booking.

Payments must be made via:

• Bank Transfer (NEFT / IMPS / RTGS)
• UPI Transfer

MakeTravelEasy does not provide any direct online payment gateway facility.

Bookings are processed only after receipt of payment.

All bookings are made through the authorized agent portal of Akbar Travels of India or relevant third-party travel service providers.

2. Booking Confirmation

A booking is considered confirmed only after:

1. Payment is received, and
2. Ticket / voucher / confirmation is issued.

Until confirmation is issued, fares and availability are subject to change.

3. Non-Payment & Delayed Payment

If payment is not received within the agreed time:

• Fare may change without prior notice
• Booking may lapse
• MakeTravelEasy is not responsible for price increase
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4. No Direct Payment Liability

Since MakeTravelEasy does not operate a payment gateway:

• Customers are responsible for ensuring correct      transfer of funds.
• Incorrect transfers or third-party payment errors      are not the responsibility of MakeTravelEasy.
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5. Chargeback & Payment Reversal Protection

In the event of:

• Unauthorized payment reversal
• UPI dispute
• Bank chargeback
• Fraudulent payment dispute

The customer agrees that:

• The booking remains valid and chargeable.
• Services already rendered are payable in full.
• Any financial loss, recovery cost, or legal      expense incurred by MakeTravelEasy shall be recoverable from the customer.

MakeTravelEasy reserves the right to initiate civil recovery proceedings in case of fraudulent chargebacks.

6. Refund Processing

Refunds, where applicable:

• Are subject to airline/hotel/service provider      policies.
• May take 7–45 working days depending on the      provider.
• Commission and Markups charged by MakeTravelEasy  are non-refundable unless explicitly agreed.

MakeTravelEasy does not control third-party refund timelines.

7. Corporate Credit Terms (If offered)

Corporate credit (if granted):

• Must      be documented in writing.
• Must      be paid within agreed credit period.
• Delayed      payments may attract late fees or service suspension.

Legal Protection Clause

Maximum liability of MakeTravelEasy in any circumstance shall not exceed the Commission and Markup charged for the respective booking.

MakeTravelEasy shall not be liable for indirect, incidental, or consequential losses including business loss or missed opportunities.